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When you need help: if payment succeeded but you do not see a license code, check your purchase email first; if you still have not received it, contact support using that purchase email. If conversion fails or the Word content is empty, the PDF may be a scanned/image-based PDF, and the current version does not guarantee OCR. Include your purchase email, license code (if any), and a screenshot in your message.
Support email: support@pdftransfer.net. We prioritize payments, license codes, and issues that cannot be converted.
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